We are committed to ensuring the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). Our privacy policy governs the collection, use, and disclosure of Personal Information, based on the Canadian Standards Association's Model Code for the Protection of Personal Information and the Personal Information Protection and Electronic Documents Act. 1. **Introduction** We are responsible for maintaining and protecting the Personal Information under our control. We have appointed individuals responsible for ensuring compliance with our privacy policy. 2. **Identifying Purposes** We collect, use, and disclose Personal Information to provide the products or services you have requested and to offer additional products and services that may interest you. The purposes for collecting Personal Information will be identified before or at the time of collection. In some cases, the purpose may be clear, and consent may be implied, such as when providing your name, address, and payment information during the order process. 3. **Consent** Knowledge and consent are required for the collection, use, or disclosure of Personal Information, except where required or permitted by law. Providing your Personal Information is voluntary, but choosing not to provide certain information may limit our ability to offer you products or services. We will not make consent a condition of providing a product or service, except as necessary to fulfill the order. 4. **Limiting Collection** Personal Information collected will be limited to what is necessary for the identified purposes. With your consent, we may collect Personal Information in person, by telephone, or through mail, facsimile, or the Internet. 5. **Limiting Use, Disclosure, and Retention** Personal Information will only be used or disclosed for the purpose for which it was collected unless you have consented otherwise, or if required or permitted by law. We will retain Personal Information only for as long as necessary to fulfill the purpose of collection or as required by law. [If applicable, include a description of any parties with whom you may share Personal Information.] 6. **Accuracy** We will maintain Personal Information in an accurate, complete, and up-to-date form as necessary to fulfill the purposes for which it is used. 7. **Safeguarding Customer Information** Personal Information will be protected by security safeguards appropriate to its sensitivity. We take all reasonable measures to protect your Personal Information from loss, unauthorized use, access, or disclosure. 8. **Openness** We will provide information about our policies and practices concerning the management of your Personal Information. 9. **Customer Access** Upon request, you will be informed of the existence, use, and disclosure of your Personal Information and given access to it. You may verify the accuracy and completeness of your Personal Information and request amendments if necessary. However, in certain circumstances permitted by law, we may not disclose certain information, such as when other individuals are referenced or if there are legal, security, or proprietary restrictions. 10. **Handling Customer Complaints and Suggestions** For questions or concerns regarding our privacy policy or practices, please contact us at: info@iherb.com **Additional Information** **Cookies** A cookie is a small computer file or piece of information that may be stored on your computer's hard drive when you visit our websites. We use cookies to enhance our website’s functionality and, in some cases, to provide a customized online experience. Cookies are widely used, and most web browsers are initially set to accept cookies automatically. You can change your browser settings to refuse cookies or to notify you when cookies are received. Please note that disabling cookies may affect the performance of our website. **Other Websites** Our website may contain links to third-party sites not governed by this privacy policy. While we strive to link only to sites with strong privacy practices, our privacy policy does not apply once you leave our website. We are not responsible for the privacy practices of other websites, so we recommend reviewing the privacy policies of those sites to understand how your information may be collected, used, shared, and disclosed.