Users can access iHerb support through either the English or other language versions of the chat, depending on their preference. The main difference between these versions is their operating hours.
The English-language chat, available for the US region (which must be selected in the site settings), operates 24/7. Operators are available at any time to help resolve issues. However, the Russian-language support service has specific operating hours that may be less convenient for some users.
You can also contact support via email through the online stores website or mobile application. In the "Support Service" tab, click on the direct link to access the email support option. Scroll down to the "24-hour help by email" button, click it, and fill out the feedback form. You will receive a response to your email within 24 hours.
